Tali Neiman
Tali Neiman
Tali Neiman

Restructuring Front’s Workflows
A new workflow builder for support teams

ROLE
PRODUCT DESIGNER
AT FRONT.COM

TEAM
DEVELOPER PLATFORM

Designed a visual flow builder that lets support admins automate multi-step processes, connecting external systems, branching on results, and triggering actions, without writing a single line of code.

Front is a customer operations platform that combines AI with human support.

THE PROBLEM

Support agents were wasting time doing the same repetitive steps by hand, looking up a customer in another system, checking their account status, deciding what to do next. There was no way to connect those steps together inside Front.

WHAT I DESIGNED

Tali Neiman

A central canvas where steps connect visually

Tali Neiman

I DESIGNED A side panel to configure each step.

Tali Neiman
product designer

Tali Neiman (she/her) [1991]
Product designer with 5+ years across SaaS, developer tools, and creative projects. At Front, I owned design for the Developer Platform — API flows, integrations, and AI-powered features. Before that, I've designed MVPs from scratch, redesigned university platforms, and built visual identities for cultural projects in Berlin.

product designer

Tali Neiman (she/her) [1991]
Product designer with 5+ years across SaaS, developer tools, and creative projects. At Front, I owned design for the Developer Platform — API flows, integrations, and AI-powered features. Before that, I've designed MVPs from scratch, redesigned university platforms, and built visual identities for cultural projects in Berlin.